Terms of Service

Overview

Furniture Forward (“we”, “us”, “our”) provides furniture pickup and removal services in the Denver, Colorado metropolitan area. Furniture Forward is a brand operated by Instant Offer Furniture, Inc. We offer this website and all information, tools and services available from it to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, requesting a pickup, scheduling a pickup, or otherwise interacting with our services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you may not access or use our services.

General Use

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit worms, viruses, or destructive code. A breach of any Terms will result in immediate termination of services.

Pickup Requests & Item Ownership

If you submit items through our website for pickup or evaluation, you represent and warrant that:

• You are the lawful owner of the items or have legal authority to dispose of them
• The items are not stolen and are free of liens or legal claims
• All information, photos, and descriptions you submit are accurate

Furniture Forward reserves the right to refuse any pickup request at its sole discretion. If we suspect an item to be stolen or misrepresented, we may cancel the pickup and report the matter to the appropriate authorities.

Removal Fees and Free Pickups

Furniture Forward quotes a removal fee based on the items, photos, and descriptions you submit. Some items qualify for a free pickup. Your quoted fee is presented to you before you schedule, and is collected at the time of pickup by credit card, cash, or Venmo.

Quotes are based on the information you provide. If the items differ materially from what was submitted — in size, quantity, or condition — the fee may be adjusted at pickup, or our team may decline the items. Items we collect become the property of Furniture Forward and may be donated, resold, recycled, or disposed of at our discretion.

Pickup and Removal Services

Furniture moving involves inherent risks due to building layouts, stairways, hallways, elevators, and other structural limitations. Customers are responsible for ensuring:

• Safe access to the property
• Clear and unobstructed pathways
• That items can physically fit through doors, hallways, staircases, and elevators

Our team reserves the right to refuse to move any item that presents a safety risk or a high likelihood of damage.

Mover Liability Waiver

By scheduling or allowing pickup or removal services, you acknowledge and agree that moving furniture inherently involves risk of damage to property and belongings.

To the fullest extent permitted by law, Furniture Forward, its employees, contractors, agents, and drivers shall not be liable for incidental, cosmetic, or minor property damage that may occur during the normal course of moving furniture. This includes but is not limited to scratches, scuffs, dents, paint marks, drywall damage, door frame damage, flooring scuffs, stair railing marks, and minor wall damage.

Customers acknowledge that such damage may occur due to tight spaces, structural limitations, or obstacles within the property, and assume responsibility for ensuring adequate clearance and safe moving conditions.

Property and Item Damage Disclaimer

Furniture Forward is not responsible for damage that occurs due to:

• Structural limitations of the building
• Items not fitting through doorways or staircases
• Fragile or pre-damaged furniture
• Customer instructions regarding placement or removal

If our team determines that moving an item poses excessive risk, we may decline the move.

SMS and Text Messaging Communications

By providing your phone number through our website or scheduling services, you consent to receive SMS text messages from Furniture Forward. Messages may include:

• Confirmation that we received your pickup request
• Your removal quote, including free-pickup confirmation
• Scheduling coordination and pickup confirmations
• Customer service communications about your request

Most communications are sent by our team in response to your request. Message frequency varies depending on your interaction with us. Standard message and data rates may apply. Consent to receive text messages is not a condition of service. You may opt out at any time by replying STOP, and reply HELP for assistance.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission.

Accuracy of Information

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. Any reliance on website content is at your own risk.

Modifications to the Service and Prices

Removal fees may change without notice. We reserve the right to modify or discontinue services without notice, and shall not be liable for any such modifications or interruptions.

Limitation of Liability

To the fullest extent permitted by law, Furniture Forward shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of property value or loss of profits
• Inconvenience or disruption

Our maximum liability shall not exceed the amount paid by the customer for the applicable service.

Indemnification

You agree to indemnify, defend, and hold harmless Furniture Forward and its owners, officers, employees, contractors, and agents from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms, your misuse of the Service, your ownership of submitted items, property conditions at your pickup location, or claims related to item ownership or legality.

Arbitration Agreement

Any dispute arising out of or relating to these Terms or the use of our services shall be resolved through binding arbitration rather than in court, conducted in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Colorado unless otherwise agreed.

Class Action Waiver

You agree that any dispute resolution shall be conducted only on an individual basis and not as part of a class action, collective action, or representative proceeding. You waive any right to participate in a class action lawsuit against Furniture Forward.

Governing Law

These Terms shall be governed by the laws of the State of Colorado without regard to conflict-of-law principles.

Contact Information

Questions about these Terms can be directed to us at (720) 671-3621, or by replying to any text message you have received from us.